understand our privacy practices

1. TERMS AND DEFINITIONS

1.1. The following terms and their definitions are used for the purposes of this offer.

1.2. Information and consulting services are the services in remote consulting of the Listener, provided at the request of the Customer through electronic channels of voice and video communication in the form of training sessions in accordance with the program of services (hereinafter - services) developed by the Contractor.

Information and consulting services include a set of training sessions with the Listener, description, number and duration of which is specified on the site. The client can choose the set of classes by himself or after preliminary consultation with the Provider.

Lessons are held in the order specified on the Contractor's website.

The rules of preparation for the lessons and presence at them for the Listener and recommendations on preparation for the lessons, as well as other background information is placed on the Contractor's website.

1.3. The service provision program is a list of organizational, information and consulting events or classes that determine the methods and format of the Listener's distance learning.

1.4. The Client: a person with legal or natural ability who has applied to kindraza.com with the intention to purchase the Contractor's services or who has purchased and uses the service (the result of the service) for needs not related to business activities.

1.5. A listener is a natural person who is the direct recipient of information and consulting services.

1.6. Contractor: Kindraza- youth network.
1.7. Website is a set of linked web-pages placed in the Internet at the unique address (URL) http://kindraza.com/, as well as its subdomains.

1.8. Subdomains are the pages or set of pages located on the third level domains belonging to the kindraza.com website, as well as other temporary pages, the bottom of which contains the contact information of the Contractor.

2. GENERAL PROVISIONS

2.1. This public offer is an official offer of the Contractor to an undefined number of people to conclude a contract for the provision of services on the conditions defined in this offer.

2.2. The agreement concluded on the basis of this offer is public, because it can be concluded with anyone who accepts this offer.

2.3. The proper acceptance (acceptance of the present offer) and the moment of conclusion of the contract of compensatory rendering of services is the payment by the Customer of the set of classes selected on the website in the form of 100% prepayment in the order determined by the present offer.

2.4. The agreement concluded on the basis of this offer is a contract of accession, because its terms and conditions can be accepted by the Customer not only by joining the proposed terms and conditions as a whole, without exceptions and additions.

2.5. The agreement on the basis of this offer is considered to be concluded from the moment of payment receipt by the Contractor on the terms of this offer.

2.6. The Agreement concluded on the basis of this offer shall be considered concluded in writing in accordance with the Civil Law of province of Ontario, Canada.

2.7. The terms of the agreement concluded on the basis of this offer are determined by the Contractor. Provider has the right to unilaterally change the conditions of the offer, including the cost of services and the order of payments.

2.8. The parties shall prepare primary accounting documents confirming the fact of rendering services personally on the basis of the Ministry of Finance of Canada.

2.9. Before the beginning of the training, a new student has the opportunity to attend a free trial lesson. The trial lesson involves getting to know the school, the format of the class, and testing the student's knowledge.

3. RIGHTS AND OBLIGATIONS OF THE PARTIES

3.1. The Contractor undertakes:
3.1.1. to provide services properly in accordance with the terms of the concluded agreement and the current legislation of province of Ontario, Canada according to the interests of the Customer and the Listener;

3.1.2. to inform the Customer about the services' progress to the Listener through the Listener's email.

3.1.3. in the case of the Customer’s withdrawal from the contract after making the first payment, return the funds to the Customer in the amount of paid but not passed classes on the date of termination of the contract, less the actually incurred costs.

3.2. The Contractor has the right:
3.2.1. immediately suspend the provision of services in cases:

- breach of discipline by the listener, expressed in the non-execution or improper execution of instructions and remarks of the Contractor;
- breach of the Customer's obligation to pay for the services provided;

3.2.2. unilaterally refuse to perform the service agreement, concluded on the basis of this offer, in cases:

- unsatisfactory result of preliminary testing of the Listener;
- unsatisfactory result of the intermediate testing of the Listener;
- systematic (more than three times) breach of discipline by the Listener, including non-compliance with instructions and comments of the Executive, breach of the program of classes and homework, breach of rules and recommendations posted by the Executive on the site;
- non-conformity of the Listener's equipment to the requirements established by the Executor and refusal of the offer to correct the defects of the equipment;
- identification of insufficient communication data of the Listener (lack of language knowledge required for communication with the Executor or knowledge on a low level that doesn't allow the Listener to communicate with the Executor) or insufficient user data.
In this case, the Customer pays for the services actually provided by the Contractor.

3.2.3. independently determine the methods, means and order of rendering services to the Listener;

3.2.4. to conduct preliminary (before the first session) and intermediate tests of the Listener for basic skills, mastering of new material, assessment of the Listener's performance;

3.2.5.to use intellectual property objects of the Listener, created during the period of rendering the services, for illustrative, demonstration, advertising and marketing purposes, including, but not limited to publication in the Internet and use in printed materials, indicating the author in all cases when it is considered possible by the Contractor;

3.2.6. to make audio and video recordings of classes in order to control the quality of services provided;

3.2.7. to use the contact information provided by the Customer/Helper when registering (filling in the application form) to ensure proper provision of services;

3.2.8. to involve third parties in the provision of services for the purpose of timely and quality provision of services;

3.2.9.to change the cost of services rendered unilaterally without prior notice, except for the cost of services already purchased by the Customer.

3.3. The customer undertakes:
3.3.1. to ensure that the Listener attends the lessons at all times, and in case of absences for a valid reason (illness of the Listener, family circumstances) should warn the Contractor at least 8 hours before the start of the lesson;

3.3.2.to ensure that the Listener follows the instructions and remarks of the Contractor;

3.3.3. to provide the Contractor with all information and data necessary for the provision of services by the Contractor;

3.3.4.to ensure that the Listener's computer corresponds to the minimum requirements:
- system requirements: operating system: Windows 7/8/8.1/10, Mac OS X 10.9, 10.10, 10.11; RAM: 2 GB and above, processor: 2-core processor 1.8 GHz;
- headphone and microphone availability;
- presence of a computer mouse;
- Internet connection at a speed of 1 Mbit/sec;
- installed Internet browser Google Chrome the latest stable user version with auto update enabled;
- availability of a Zoom account and the ability for using it for lessons;
- knowledge of English at the level that allows communicating with the Contractor;
- minimal user skills.

3.3.5. before concluding a contract for the provision of services on a reimbursable basis, read the Privacy Policy of personal data, background information and other Contractor's recommendations, posted on the site as well as consent to the collection, processing and storage of information about their private life (minor children - Listeners), which may become known to the Contractor as a result of the audio, video recording. Performing the acceptance means the agreement of the Customer with these documents.

3.4. The customer has the right:
3.4.1. to choose the duration of the class (1 or 2 astronomical hours);

3.4.2. to make up for the missed lesson according to the conditions of the offer;

3.4.3. unilaterally withdraw from the contract of paid services concluded on the basis of this offer with prior notice to the Contractor within a reasonable time.
The contract shall be terminated 5 days after the Contractor receives the Customer’s written application for withdrawal from the contract by means of electronic communication.
The Customer’s application to withdraw from the contract shall contain:
• Customer’s name and surname;
• Name of the service;
• Reason for cancellation of the contract;
• The date;
• The number of classes paid;
Number of classes paid for by the Customer but not used;
• Bank details of the Customer’s account.

Term of consideration of the application and return of funds is made within ten (10) working days from the date of receipt of the Contractor’s application for withdrawal from the contract. Refunds are available if the Customer has not made more than one payment.

4. COST OF SERVICES AND PAYMENT PROCEDURE

4.1. The cost of the Contractor's services and possible payment methods are published on the website of the Contractor kindraza.com. The cost of services is formed depending on the region of the Customer's location.

4.2. In case of the absence of a Listener without a valid reason and without prior notice no later than 8 hours before the beginning of the class, the cost of the missed class is not refunded.

4.3. The Listener has the right to make up for the missed class at another time within 6 calendar months from the date of the missed class, having previously agreed with the Contractor. It is prohibited to start making up for the missed lesson for the period of the previously agreed one.

4.4. The Customer has the right, through the administrator of the Contractor, to reallocate the previously paid payment for a package of certain classes to another class format.

4.5. The lesson which did not take place due to technical reasons or through the fault of the Contractor is not payable.

4.6. The provision of services is carried out in several steps, equal to a calendar month. The absence of a written complaint about the quality of services provided within five working days from the end of the stage of services means the acceptance of services in full and the absence of claims about the quality of services provided.

5. PARTIES LIABILITIES AND DISPUTE RESOLUTION PROCEDURES

5.1. The Contractor is not responsible for improper provision of services as a result of non-performance and (or) improper performance of his duties by the Client / Listener.

5.2. The Contractor is responsible for improper quality of provided services in accordance with the legislation of province of Ontario, Canada.

5.3. The parties shall be relieved of responsibility for partial or full non-fulfillment of their obligations if they prove that this has occurred due to force majeure circumstances (natural disasters or other circumstances that cannot be foreseen or prevented). In case of occurrence of the above circumstances, the Parties reserve the right to make appropriate changes to the concluded agreement or to terminate the agreement after mutual settlements. In case of termination of the contract as a result of force majeure circumstances, the Customer shall pay the Contractor the cost of actually provided services.

5.4 Disputes and disagreements arising in the course of the implementation of the contract, the parties shall try to settle through negotiations. The parties have set the term for consideration of claims - 10 (ten) calendar days. Disputes arising in connection with the execution of the contract and not settled through negotiations shall be considered in accordance with the legislation of province of Ontario, Canada. The Applicable law is the law of province of Ontario, Canada.

6. FINAL PROVISIONS

6.1. Agreement on the basis of this offer is considered to be concluded from the moment of proper acceptance by the Customer and until the parties fulfill their obligations in full.

6.2. The Agreement may be terminated prematurely by agreement of the parties. The Agreement can be terminated ahead of schedule unilaterally in cases and on conditions provided by this offer.

6.3. The Parties recognize the legal force of all notices and additions to the concluded contract, sent by electronic means of communication and personal cabinet of the Listener on the site.

6.4.The fact of rendering services under the concluded agreement may be used by the Contractor for marketing and advertising purposes.

6.5. The listener agrees with transfer of all intellectual property objects created by him within the concluded agreement to the Customer without receiving any reward for it.

6.6. In interpreting the provisions of the concluded agreement the parties shall be guided by the legislation of province of Ontario, Canada.

6.7. This public offer is published on the website on January 1st, 2025 and comes into force from the moment of publication.

Privacy Policy

Effective Date: January 1st, 2025

This Privacy Policy explains how Kindraza - Youth Network collects, uses, and protects your information when you use our website and services.

PRIVACY POLICY

This Privacy Policy (further "The Policy") is an integral part of the Public Offer Agreement (the "Agreement") posted and/or available on the Internet at: http://kindraza.com/privacy-policy. The Policy is also a part of the other contracts with the client, where the terms of these contracts provide the compliance with the Private Policy, and it applies to all information that the site http://kindraza.com (further - "Site") can receive about the Client during the usage of the Site.

The privacy policy is designed to provide you with information about the processing of your personal data and the rights you have related to this processing.

The administrator of the Site is: Natalia Petrova, natalie.v.petrova@gmail.com

The following concepts are used for the purposes of this Policy:

Personal data is any information which are related directly or indirectly to a specific or defined individual (subject of personal data).

The client is a person who has access to the site http://kindraza.com through the Internet and using the information, materials and products of the Site.

The site is a collection of related web pages posted on the Internet by a unique address (URL):

http://kindraza.com, as well as its sub-domains.

Subdomains are pages or a set of pages located on third-level domains belonging to the http://kindraza.com site, as well as other temporary pages at the bottom of which there is the contact information of the Site Administrator.

An IP address is the unique network address of the site in the computer network through which the user gets access to the Site.

Cookies are snippets of data sent by a web server and stored on a user's computer, which a web client or web browser sends to a web server every time in an HTTP query when trying to open a page of the site concerned.

Services are the ones which are posted on the Site and offered by the Site Administration.

Processing of personal data is any action (operation) or a set of actions (operations) carried out while using automated tools or without the use of those with personal data, including obtaining, recording, systemization, accumulating, keeping, rectification (updating, modificating), extraction, utilization, transmission (distribution, provision, accessing), depersonalization, blocking, removing, destruction of personal data.

Keeping the privacy of personal data is mandatory requirement for the Administration of the Site or other person who has gained access to it and dissemination of personal data is not allowed without the permission of the subject of personal data or the existence of other legal reason for that.

WHAT DATA DO WE COLLECT?

Kindraza, a limited liability company, collects personal data that we receive from you. You provide us with personal information during the registration process on the Site, as well as when you fill out additional profile data, which is necessary to personalize the services provided to you.

We collect the following personal data:

• Your email
• Your name and surname;
• Your phone number and social media contacts;
• Information about your payments for the site's services;
• Your time zone;
• Your picture;
• Technical information such as internet protocols;
• IP address;
• Cookies files or other technical device data you use to work with our Site;
• The data about the browser you're using and other technical information;
• The data about how you use your Site: such as data of the pages, time, frequency, and duration of your actions;
• The information and content you provide: photos, audio and video files, any other information you upload to the Site.

We do not collect or store your payment details, which are used by you to pay for the site's services. All financial procedures are carried out through the banking services and PayPal, which excludes keeping any of the payment details on the Site.

COOKIES

Our Website uses Cookies.

Cookies are text files that are stored while you visit our Site. Basically, we use Cookies for anonymous analysis of website usage. We also use Cookies to offer you additional features on the Site to make it easier to interact with the it and provide less-error usage (for example, for saving your settings and making a site navigation easier).

We use the following Cookies:

• Session cookies that are needed for the main functions of the Site and are used by us to fulfill contractual obligations.These cookies are removed after you close the browser window.
• Permanent cookies that allow us to analyze the use of the Site and are used by us based on the law requirements. These cookies also allow us to offer you ads which tailored to your interests.

Some cookies get stored on your device until you remove them. They allow us to identify you when you visit the Site next time. Cookies can be blocked, deactivated, or deleted. You can use browser settings or other tools to do so.

Google Analytics

This website uses Google Analytics, a web analytics service from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies that are stored on your computer. We process your data based on our legitimate interest in creating easy-to-use website access statistics (Article 6 (1) (f) GDPR). Information generated by cookies about your usage of the Site (including your anonymous IP address and pseudonymized ID, as well as the URLs of available websites) is transmitted and stored by Google on servers in the United States. This site uses this feature for anonymous IP advertising in Google Analytics. Your IP address will be shortened by Google within the European Union countries or in other signatories of the European Economic Area Agreement. On our behalf, Google will use this information to evaluate the use of the Site, report the site's activities and provide us with other services related to the use of the Site and the Internet. You can prevent the overall storage of cookies by changing the settings in your browser accordingly. However, in this case, you will not be able to fully use all the features of our Site. You can also prevent Google from collecting your data in connection with Google Analytics by downloading and installing a browser plug-in on the following link: http://tools.google.com/dlpage/gaoptout?hl=ru More information about Google's usage and Google Privacy Policy can be found on the http://www.google.com/analytics/terms/ru.html page, https://policies.google.com/privacy/partners?hl=ru or https://www.google.ru/intl/ru/policies/.

WHY DO WE COLLECT PERSONAL DATA?

We process your personal data in accordance with Canadian General Data Protection Regulations (General Data Protection Regulation; abbreviated GDPR).

We only use your personal information for the purposes of this Privacy Policy and with your agreement.

If we wish to use your personal information for other purposes, we will obtain your permission to use it. Without your agreement, we will not use your personal data for other purposes.

HOW LONG IS YOUR DATA STORED

We store your personal information for the duration of your registration for the course and 12 months after registration for the course. If you wish to delete your information, please send us a written request to natalie.v.petrova@gmail.com and we will delete all the data you provide and you will not be able to recover this information in the future.

TO WHOM YOUR PERSONAL DATA MAY BE TRANSFERRED?

In Kindraza, the recipients of your data may be employees who have received data to perform their duties.

Your personal information may also be provided to:

• Contractors (particularly IT service providers, payment services, artists, teachers, translators) can only be provided with your data for such a period as long as they need data to provide their services. All of them are required to process your data in accordance with confidentiality conditions and process it only for providing these services;
• Business consultants, including lawyers, attorneys and auditors;
• Potential investors - with taking all requirements to protect the personal data;
• Law enforcement and other state bodies - if from authorized authorities was received a formal and reasonable request.

We do not share your personal information with third bodies for their marketing purposes. We do not sell your personal data.

WHERE WILL YOUR DATA BE STORED?

Your personal data will be stored on the site Administrator's cloud servers.

YOUR RIGHTS

You have the right to receive the following information (right to access information):

• The purpose of processing personal data;
• What personal data we process;
• Recipients or category of recipients to whom personal data either has been or will be disclosed, including recipients such as third countries or international organizations;
• The length of time your personal data is stored;
• You have the right to claim us to correct or delete your personal data, as well as the right to claim the limitation of its processing or object to such data processing;
• The right to file a complaint to the supervisory authority.

You also have the right to:

• At any time withdraw your consent to the processing, storage of personal data for the mentioned above purposes (right to revoke consent);
• Claim us to access your personal data, in particular to obtain confirmation of whether personal data is being processed, and to require correcting of inaccurate personal data or removing of it. You also have a right to claim a restriction on processing of personal data or object to its processing (the right to access and correct personal data);
• Claim us to delete your personal data without undue delay if: personal data is no longer needed for the above purposes; you have withdrawn your consent to the processing of personal data; personal data has been processed illegally. Personal data must be removed in accordance with the requirements of the law and the Data Protection Regulations (the right to be be forgotten);
• Claim us to restrict the processing of personal data in the following cases: if you dispute the accuracy of personal data; processing of personal data is illegal and you object to the removal of your data and in return require limitation of the usage of it; we no longer need personal data for the purposes mentioned above, but you need your data in order to protect it from legal claims (the right to restrict the processing of personal data);
• File a complaint to the supervisory authority if you are not satisfied with our response to your request or claim (the right to file a complaint);
• Claim us to provide all the personal data provided by you in the machine-readable format, as well as to transfer it in this format to administrators of other sites (the right to transfer data). At the same time, if the amount of data provided by you will exceed 20 pages, we have the right to claim a payment from you.

ANSWERS TO QUESTIONS AND CLAIMS

If you have any questions about the application of this Policy or claims, you can contact us by the following email address natalie.v.petrova@gmail.

Your questions and claims will be considered within 10 days of the date of your application.

RISKS AND RESPONSIBILITIES

You should understand that data transmission over the Internet cannot be completely secure, even with the necessary security technologies, such as HTTP protocol.

If we allow your data to be leaked, we will notify you within 72 hours of the leak date. In this case, you will receive information about what steps we will take to minimize the risks. You will also receive guidance on what steps you can personally take to minimize risks.

MAKING CHANGES TO THE PRIVACY POLICY

If we make changes to this policy, we will notify you in advance. In case you continue to use the Site, we will assume that you have read the changes and agree with them.